Returns & Refunds Policy

Return Eligibility

Customers may request a return within 14 days after delivery for items that remain unopened, unused, unactivated and in their original sealed packaging. Proof of purchase is required.

Opened or Used Products

For hygiene and product safety reasons, opened, used, activated or tampered-with products are generally not eligible for change-of-mind returns, except where applicable law provides otherwise.

Damaged, Incorrect or Defective Items

Please contact support@igeekvape.com within seven days of delivery if an order arrives damaged, defective or incorrect. Include the order number and clear photos or other relevant evidence. We will review the issue and advise on an appropriate remedy, consistent with applicable law.

How to Request a Return

Email support@igeekvape.com with your order number and reason for the request. Please obtain return instructions before sending any product. Our published business contact address is not a designated returns address.

Return Shipping

For approved change-of-mind returns, return shipping is normally the customer’s responsibility. Where the return results from our error or a qualifying defect, we will provide an appropriate remedy as required by applicable law. Products subject to shipping restrictions must not be mailed without confirmed lawful return instructions.

Refunds

Once an eligible return or claim is approved, refunds will be issued to the original payment method. Refund posting times depend on the payment provider and may typically take five to ten business days after processing.

Order Cancellation

Contact us promptly if you need to cancel an order. Cancellation may be possible before fulfillment, but cannot be guaranteed after dispatch.

Statutory Rights

Nothing in this policy limits non-waivable consumer rights under applicable law.